Shipping and Returns

RETURNS
Returns must be made within 30 days of the original invoice date and must be accompanied by a Return Materials Authorization. Authorization may be obtained by calling James Instruments. Returns without this authorization may not be accepted. Returns may also be subject to a minimum 20 percent restocking charge.

SHIPMENT DAMAGE
Our merchandise is carefully packed for shipment. In the event an item is damaged in shipment, you must submit a claim to the carrier within 15 days of delivery. We advise that you unpack and inspect all merchandise immediately upon receiving it. If damage does not become apparent until the shipment is unpacked, make a request within 72 hours for inspection by the carrier’s agent and file with the carrier. Any external evidence of loss or damage must be noted on the freight bill or carrier’s receipt and signed by the carrier’s agent.

Failure to do this will result in the carrier refusing to honor the claim. For your protection, our billings include insurance for damage or loss in transit.