James Instrument Repair Policy
STEP 1: Ship the instrument in a box that meets UPS, Fed Ex, and
standard shipping regulations. Enclose a note describing the problem
you are having and name and phone number of the person to contact
in your organization.
STEP 2: The instrument will be evaluated within one week of receipt.
The contact person will be contacted with an estimate with the cost
of the repair.
STEP 3: Upon receipt of your authorization of repair and payment
terms, delivery time will be 2 weeks from that day.
If you need the repair back sooner than this, you have the option
of paying an express service fee of 10 percent of the purchase price
of said instrument plus the repair cost. With this service, you
can receive the instrument back within 3 working days.
Obsolete equipment will have an express charge of $375.00 plus
the cost of the repair.
International repair shipments must contain a commercial invoice
listing the instrument being returned and must contain the words:
All repairs are on Pre -paid basis.
Country of manufacture: USA
Instrument being returned to manufacturer for repair Ã¢â‚¬â€œ no
value for customs, value for carriage only
Ship the complete system to:
James Instruments, Inc.
3727 North Kedzie Avenue
Chicago, IL 60618