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International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping and Returns
  RETURNS
Returns must be made within 30 days of the original invoice date and must be accompanied by a Return Materials Authorization. Authorization may be obtained by calling James Instruments. Returns without this authorization may not be accepted. Returns may also be subject to a minimum 20 percent restocking charge.

SHIPMENT DAMAGE
Our merchandise is carefully packed for shipment. In the event an item is damaged in shipment, you must submit a claim to the carrier within 15 days of delivery. We advise that you unpack and inspect all merchandise immediately upon receiving it. If damage does not become apparent until the shipment is unpacked, make a request within 72 hours for inspection by the carrier’s agent and file with the carrier. Any external evidence of loss or damage must be noted on the freight bill or carrier’s receipt and signed by the carrier’s agent.

Failure to do this will result in the carrier refusing to honor the claim. For your protection, our billings include insurance for damage or loss in transit.

What is the return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.